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CUSTOMER SERVICE
EMAIL: info@nonchalantsupply.com
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Contact Us
FAQ
Shipping
Where do your products ship from?
All of our products ship from Canada.
What countries do you ship to?
At the moment, we only ship to the US and Canada. We hope to expand our shipping services in the near future. Please follow us on instagram @nonchalantsupply to stay up-to-date with all our latest announcements.
When can I expect my order?
Once you place your order, it takes 3-5 business days for your order to be processed and dispatched as we create the beaded straps in-house and by hand. After arriving at the shipment facility, orders are typically delivered within 2-6 business days depending on your location.
Canada: 2 – 6 business days
USA: 3 – 6 business days
*Carrier backlog may impact shipping time; during such events, shipping time will match carrier time.
How can I track my order?
Once your order leaves our facility, a shipping confirmation email will be sent to you with the tracking number. Tracking numbers may take 24 hours to go live once the package has shipped from our facility. If you have not received a tracking number after 7 business days of placing your order, please email us at info@nonchalantsupply.com with your order number and we will get an update to you as soon as possible.
How much does shipping cost?
Shipping is free on all orders above $100 USD in the US and Canada. Orders under $100 USD will be charged a $8 or $12 USD flat rate.
Will I have to pay customs/taxes on my order?
Orders shipped in Canada will be charged the applicable taxes during checkout.
US orders may be subject to taxes and custom duties collected upon delivery. These costs may vary depending on your local customs policies. Payment of any duties and taxes is the responsibility of the recipient.
What carriers do you use?
US orders are shipped using USPS and Canadian orders are shipped using Canada Post.
Can I change my shipping address after I have placed my order?
If you need to update your shipping information please email us at info@nonchalantsupply.com within 12 hours of placing your order and we will try our best to change the address before the order ships. After an order has been shipped, we are unable to make any changes.
What should I do if I received the wrong product?
Please contact us right away at info@nonchalantsupply.com and we will make sure to get you the correct item as soon as possible!
Return, Exchanges, Cancelations
Do you accept returns or exchanges?
We are happy to accept the return or exchange of unopened products within 7 days of receipt. To initiate the return process, please email us at info@nonchalantsupply.com and let us know which item(s) you will be returning.
Please note that at this time, the customer is responsible for the cost of shipping the product back. The customer is also responsible for any duties, customs or taxes involved with this shipment. Any shipping fees paid at the time of purchase will be deducted from the final refund.
Products to be returned/exchanged must be unused and in their original condition and packaging.
Once we receive your return, we will send an email to notify you and process your refund/exchange. You should see the amount refunded back to your original card within 10 business days.
What happens if I receive a damaged product?
In the event that you receive a damaged product, please send us an email at info@nonchalantsupply.com within 48 hours of receiving your order, along with a photo of the damaged item and a description of the concern. We will help resolve your concerns as soon as possible and send out a replacement once the product is sent back to us.
Can I cancel my order?
You can cancel your order within 24hrs . Please email us at info@nonchalantsupply.com to request the cancelation.
Prices and Payment
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Bancontact, iDEAL, Shop Pay, Apple Pay and Google Pay.
Can I update my payment/billing information?
Once an order has been placed, we cannot alter or change payment information. If you need to change your payment information, please contact us at info@nonchalantsupply.com within 12 hours of placing your order. We will cancel your order and you will thereupon be able to place a new order with the correct payment and billing information.
Products and Stock
Will you be restocking sold-out items?
Since the majority of our accessories are handmade, we offer limited quantities of each item. However, if there is a sold-out item that you love, please contact us at info@nonchalantsupply.com and we will try our best to recreate the desired design or create a similar one for you.
Can I purchase in bulk or be a Nonchalant Supply stockist?
We welcome stockists, wholesalers, or bulk order inquiries. Please send an email to info@nonchalant.com with information about your store and business.
Do you offer customization?
Yes we do! We would love to collaborate and create something unique for you. Please send an email to info@nonchalantsupply.com and our designer will get in touch with you.
Do you only have cases for iPhones?
Currently, we only have certain iPhone cases in stock, however we are working on offering cases for additional smartphone models. Please insert your email address and phone number here to receive early access.
Are the products handmade?
Each beaded strap is handmade by our designers in Canada so there may be slight variations from piece to piece.
Other
Do you offer gifting services?
Currently, we do not offer gift receipts but if you would like to insert a custom note with your order, we can help out with that! Please email us at info@nonchalantsupply.com.
I'm a brand interested in a partnership, who do I email?
We love collaborating and partnering with brands. Please send an email to info@nonchalantsupply.com with information about your inquiry.