Refund policy

Returns, Exchanges and Cancellations

We will happily accept the return or exchange of unopened products within 7 days of receipt. To initiate the return process, please email us at info@nonchalantsupply.com and let us know which item(s) you will be returning.

Please note that at this time, the customer is responsible for the cost of shipping the product back. The customer is also responsible for any duties, customs or taxes involved with this shipment. Any shipping fees paid at the time of purchase will be deducted from the final refund.

Products to be returned/exchanged must be unused and in their original condition and packaging. 

You can cancel your order within 24hrs of placing the order. Please email us at info@nonchalantsupply.com to request the cancelation. 

Refunds

We will process your refund as soon as we receive the returned product. Once your refund has been processed, you will receive a confirmation email within 1-2 business days. If you did not receive a confirmation email, please email us at info@nonchalantsupply.com with your order number and we will help you as soon as possible.

Your refund will be issued in the original form of payment (Visa, Mastercard or American Express). You should see a transaction for the return posted on your card within 3 business days of the refund being processed.